Refund policy

Last updated: May 20, 2026

This Return & Refund Policy applies to all products purchased through jekaro.us. We are committed to ensuring your satisfaction with every furniture purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, unassembled (where applicable), free from damage, with all original parts, accessories, manuals, and in its original packaging.

  • Furniture that has been assembled, modified, damaged through misuse, or is missing original components may not be eligible for return.

  • You must provide a receipt or proof of purchase.

  • Non-returnable items: Gift cards, final sale items, and personalized or custom-made furniture.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please follow these steps:

Step 1: Contact our support team at info@jekaro.us with your order number and photos of the item's current condition.

Step 2: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Step 3: Pack the item securely in its original packaging and attach the return shipping label.

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products: If the furniture arrives damaged, defective, incorrect, or with missing parts due to manufacturing defects or shipping damage, we will cover the return shipping cost.

Customer Remorse: If you purchased the wrong item or no longer want it, we will cover the return shipping cost.

Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our registered facility:

1213 13th Circle, SE, Largo, Florida 33771, United States

6. Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get the furniture item you want is to return the item you have. Once the return is accepted, you may place a separate order for the replacement item.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Operator: Jekaro

Email: info@jekaro.us

Phone: +1 7274247605

Address: 1213 13th Circle, SE, Largo, Florida 33771, United States

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time / ET)